How to order

Ordering via telephone

Hong Kong Tel: 2967 4560
WhatsApp: 6200 8769
China Toll Free: 4001-200-567
WeChat ID: Kamerycah

Office Hours:
9:00 a.m. – 7:00 p.m. Monday to Friday
9:30 a.m. – 1:30 p.m. Saturday
9:30 a.m. – 1:30 p.m.Some Public Holidays (Appreciate to call & check with us)

Ordering via fax

Please fax the order form to the number below.

FAX Order Application (852) 2992 0008

Purchasing from the website

For first-time users

1. Please register as a member from the Member Registration page.

2. Please enter a user name, e-mail address, and password.

3. Member registration complete

For registered members

1. Log in from the Login page.

2. Enter your user name and password.

3. Login complete

4. Select product

After logging in, select products of interest from the product listing page.

5. Place product in cart

Select the number of items purchased and click the "Place in cart" button.
(Products can also be easily added and deleted.)

6. Enter required items

Please enter your name, address, telephone number, e-mail address, and payment method in the order form.

7. Send order

Reconfirm that there are no errors in the information, and click the "Send" button.

8. Order complete

When the order has been sent, we will contact you to confirm the order. Please be aware that responses to orders or inquiries sent on Saturday, on Sunday, on national holidays, or at night may be delayed.

(*Please contact us if you do not receive an e-mail message confirming your order.)

9. Delivery of product

We will ship the product to your specified location. Our deadline for the delivery arrangement is 12 noon on week days. Please contact us for the appropriate date & time for product delivery. Overseas deliveries may subject to holidays, feasible transport & customs policy which are beyond our control. But we would do our best to arrange meeting your needs.

Credit cards

The following credit cards are accepted.

We accept these payment methods below VISA, mastercard, AMERICAN EXPRESS, JCB, Diners Club, DISCOVER, UnionPay

Shipping

Shipping: No delivery required for collection at our office. Delivery location subject to the coverages by our courier agent. Range of local delivery fee: HK$40 to $100.- It may take 1 to 3 days' time to complete the delivery. Please contact us for details.

Overseas Place Overseas shipping charges is HK$150 per order. Normally takes 3 to 10 days. ※*The recipient is the importer of goods and must comply with all laws and regulations of the destination country/region. Orders shipped outside of the Hong Kong may be subject to import taxes, customs duties, and fees levied by the destination country/region. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country/region. The recipient must fulfill additional charges for customs clearance.

Returns and exchange

We accept requests for return and exchange of product up to 14days after arrival of product.

※Please inquire to Customer Service to request return or exchange of product.
※Opened products may not be returned or exchanged.
※Shipping charges for return or exchange of product will be borne by the customer.
※After returned or exchanged products have arrived at our company, we will perform procedures for the return of funds or the product exchange.

Fucoidan Umi No Shizuku customer center