How to order

Ordering via telephone

Hong Kong Tel: 2967 4560
WhatsApp: 6200 8769
China Toll Free: 4001-200-567
WeChat ID: Kamerycah

Customer Service:
9:00 a.m. – 6:00 p.m. Monday to Friday
9:30 a.m. – 1:30 p.m.Some Public Holidays (Appreciate to call & check with us)

Ordering via fax

Please fax the order form to the number below.

FAX Order Application (852) 2992 0008

Purchasing from the website

For first-time users

1. Please register as a member from the Member Registration page.

2. Please enter a user name, e-mail address, and password.

3. Member registration complete

For registered members

1. Log in from the Login page.

2. Enter your user name and password.

3. Login complete

4. Select product

After logging in, select products of interest from the product listing page.

5. Place product in cart

Select the number of items purchased and click the "Place in cart" button.
(Products can also be easily added and deleted.)

6. Enter required items

Please enter your name, address, telephone number, e-mail address, and payment method in the order form.

7. Send order

Reconfirm that there are no errors in the information, and click the "Send" button.

8. Order complete

When the order has been sent, we will contact you to confirm the order. Please be aware that responses to orders or inquiries sent on Saturday, on Sunday, on national holidays, or at night may be delayed.

(*Please contact us if you do not receive an e-mail message confirming your order.)

9. Delivery of product

We will ship the product to your specified location. Our deadline for the delivery arrangement is 12 noon on week days. Please contact us for the appropriate date & time for product delivery. Overseas deliveries may subject to holidays, feasible transport & customs policy which are beyond our control. But we would do our best to arrange meeting your needs.

Credit cards

The following credit cards are accepted.

We accept these payment methods below VISA, mastercard, AMERICAN EXPRESS, JCB, Diners Club, DISCOVER, UnionPay

Shipping

📍 Local Delivery (Hong Kong):

Customers may pick up their orders at our Customer Center in Mong Kok (New Century Plaza) free of charge. Local delivery fees range from HK$40–HK$100 per order depending on quantity. Delivery usually takes 1–3 working days. Please contact customer service for more details.

🌍 Overseas & Mainland China Delivery:

For international and Mainland China orders, a flat shipping fee of HK$150 per order applies. Estimated delivery time is 3–10 working days. Please note that customs processing may cause additional delays depending on the destination country.

📦 Customs Duties and Import Taxes:

Customs regulations vary by country or region. Import taxes, VAT/GST, and clearance fees may apply and are the responsibility of the recipient. These charges are collected by your local postal or courier service (e.g. EMS, DHL) based on the declared value of the goods. We are required by law to declare the actual value of all shipments. We do not cover, estimate, or prepay customs duties or import taxes.

Returns and exchange

We accept requests for return and exchange of product up to 14days after arrival of product.

※Please inquire to Customer Service to request return or exchange of product.
※Opened products may not be returned or exchanged.
※Shipping charges for return or exchange of product will be borne by the customer.
※After returned or exchanged products have arrived at our company, we will perform procedures for the return of funds or the product exchange.